Assisting you when you need it most
We understand that life can take unexpected turns. If you're finding your loan or credit card repayments difficult to make we may be able to offer you assistance when you need it most.
The best way to let us know about your situation is to call the dedicated StrataCash team on 1300 552 311, from 8am-5pm Monday - Friday (AEST/AEDT)
You can request financial assistance by either:
> calling on 1300 552 311, from 8am - 5pm Mon-Fri AEST/AEDT)
> submitting a request for financial assistance online
> downloading and completing the Application for Financial Hardship and posting it to:
PO Box 7110
*or fax your completed request to us on 07 5501 7098.
What happens after you submit your application?
We'll do our best to assist you.
You may find the following websites helpful, which provide information on managing your money.